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PowerClerk Support Center

Project Pages
Project Admin Page
Locating the Project Admin Page
How to Use the Project Admin page
Project View/Edit Page
Locating the Project View/Edit Page
How to use the Project View/Edit Page
Program Design Menu
Agent Studio
AI Features Overview
Locating Agent Studio
Getting Started
Preview Agents
Agent Drafts
Configure Attachments
Monitor Agent Performance
Bulk Evaluation
Run Attachment Agent
Automations
Questions to Ask
Locating the Automations feature
How to create an Automation
Automation Triggers
Automation Action Rules
Validation Rules
AI Automated Review
Scheduled Triggers
Troubleshooting Automations
FAQs
Channels
Questions to ask yourself
Locating the Channels feature
What are Channels?
Types of Channels
Channel Type: Mark as Child
Channel Type: Make Successor
Channel Type: Create Related Project
Channel Type: Submit Related Project
Channel Type: Project Lookup
How to create a Channel
Channel Signals and Automations
Updating Channel Configurations
Using Channels in Test Environments
FAQs
Communications
Questions to ask yourself
Locating the Communications feature
Creating Communication templates
Finding Data Tags
Images in Communications
Sending Mass Communications
Project Attachments and Content Library Items
Smart Templates
Upgrading to Smart Templates
Upgrading when a Test Environment Exists
Broken Template Tags
Examples of Broken Template Tags
PowerClerk Mass Communication Policy
FAQs
Connections
Questions to ask yourself
Locating the Connections feature
What are Connections
How to Create a Web Connector
Define the Web Connector
Connecting, Testing, and Enabling the Web Connector
Creating a Web Connector Configuration
Utilizing Connections on PowerClerk
Maintaining and Editing the Web Connector
Web Connector Payload Type Format
Retrieving Project Information via Built in Fields
Error Handling
Custom List Lookup
Create a Custom List Lookup
Utilizing Custom List Lookup
FAQs
Content Library
Questions to ask yourself
Locating the Content Library feature
Uploading content to the Content Library
Use with Communication Templates
Use for Front Page content
FAQs
Custom API IDs
Questions to Ask
Locating the Custom API IDs feature
How to edit a Custom API ID
FAQs
Data Fields
Questions to ask yourself
Locating the Data Fields feature
Viewing Available Data Fields
Managing Data Fields
Attachment Data Fields
Referencing Data Fields with Template Tags
Text Validation Rules
Custom Lists and Data Field Groups
Table form element
Enabling PV + Battery Element
Video Guides
FAQs
Deadlines
Questions to ask yourself
Locating the Deadlines feature
What are Deadlines
How to Create a Deadline
Deadline Automation Action Rules
Utilizing Project Admin Page for Deadlines
Communication Templates for Deadlines
Deadline Set/Satisfy Options
Program-Wide Deadline Actions
Reporting on Deadlines
Deadlines in Project List Columns
FAQs
Document Templates
Questions to ask yourself
Locating the Document Templates feature
How to define a new Template
Configuring Excel Files using PowerClerk Data Field Tags
How to define a new Merged Document
eSignatures
DocuSign template tags
Mapping eSignature tags
Smart Templates
FAQs
eSignature Envelopes
Questions to Ask
Locating the eSignature Feature
What are eSignature Envelopes?
eSignature Checklist: The Prerequisites to create a new Envelope
How to set up Advanced eSignature Envelopes Step-by-Step
How to add an eSignature Envelope to a form
eSignature Automation Trigger
Viewing Completed eSignature Envelopes
Resending eSignature Notifications
Canceling eSignatures
FAQs
Forms
Questions to ask yourself
Locating the Forms feature
How to create and edit Forms
Adding data fields
Field Properties
Form Versions and Draft Forms
Configuring Forms
Form Field Elements
Standard Type Form Field Elements
Contact Type Form Field Elements
Address Autocomplete
Document Type Form Field Elements
Layout Type Form Field Elements
Special Type Form Field Elements
Location Form Element
Distributed Energy Resource (DER) Form Elements
Built-in Elements
Available Data Fields
Data Sources
Inverter Filtering
Estimated Production Calculation
FAQs
Conditional Visibility
Sensitive Data Fields
Exporting a Form to Excel
VersaForms
FAQs
Formulas and Calculated Fields
Questions to ask yourself
Locating the Formulas feature
How to work with Formulas and Calculated Fields
Formula Data Dictionary
Dynamic Formula References
Rules of Formula References
Advanced Visibility Rules
Video Guides: Formulas
FAQs
Front Page
Questions to ask yourself
Locating the Front Page feature
How to edit the Front Page
FAQs
Homepages
Locating the Homepage feature
What is the Homepage?
Homepage for Administrative Roles
Homepage for Non-Administrative Roles
How to Create and Update the Homepage
How to Activate a Homepage
How to Configure the New Project Widget
Working with the Markdown Module
Incentive Design
Questions to ask yourself
Locating the Incentive Design feature
How to create and edit Incentive Designs
Incentive Options for One-Time Incentive Type
Incentive Design Options
FAQs
Milestones
Questions to ask yourself
Locating the Milestones feature
How to define a Milestone
FAQs
Project List Columns
Questions to ask yourself
Locating the Project List Columns feature
How to use Project List Columns
FAQs
Project Summary
Questions to ask yourself
Locating the Project Summary feature
How to edit the Project Summary
FAQs
Project Views
Questions to ask yourself
Locating the Project Views feature
How to edit Project Views
FAQs
Roles
Questions to ask yourself
Locating the Roles feature
How to create and edit a Role
Access Groups
Access Groups and Automations
Access Groups and Data Imports
Access Groups and Reports
FAQs
Themes
Overview
How Themes are Stored in PowerClerk
Creating a Theme
PowerClerk Theme Example
Workflow
Questions to ask yourself
Locating the Workflow feature
How to create and edit the Workflow
Transitions
Workflow Example Overview
FAQs
Admin Menu
Announcements
Locating the Announcements feature
Creating an Announcement
Triggering an Announcement
Managing Announcements Topic List
Managing Announcement Topic Enrollment Via User Account
Prerequisites for Using Announcements
Business Days
Questions to ask yourself
Locating the Business Days feature
Setting up Business Days
FAQs
Dashboards
Questions to ask yourself
Locating the Dashboards feature
How to create widgets in your Dashboard
Other Dashboard Actions
Data Import
Questions to ask yourself
Locating the Data Import feature
Steps to Complete a Data Import
Data Import Configurations
Creating Projects in Production
Column Header Types
Automatic Data Imports via SFTP
Revert Data Imports
FAQs
Duplicate Check
Questions to ask yourself
Locating the Duplicate Check feature
How to use Duplicate Checks
FAQs
ePayment History
Locating the ePayments History feature
Using ePayment History
ePayment Management
Locating the ePayments Management feature
What is ePayment Management
Set Up Stripe ePayments
Configuring Transaction Fees
Configuring Payment Methods Availability
Import Projects
Questions to ask yourself
Locating the Import Projects feature
How to Import Projects
Managing Data Field Mappings
Copying Projects
Creating Projects
FAQs
Operation Status
FAQs
Questions to ask yourself
How to use the Operation Status feature
Locating the Operation Status feature
Program Info
Project Inquiry
Locating the Project Inquiry feature
How to edit the Project Inquiry Settings
Automating Communications for Project Inquires
Inquiry Summary
Questions to ask yourself
Locating the Program Info feature
How to edit the Program Info menu
Notification Banners
Usage Info
FAQs
Program Statistics
Questions to ask yourself
Locating the Program Statistics feature
FAQs
How to use Program Statistics
Reports
Questions to ask yourself
Locating the Reports feature
How to setup Reports
Multi-instance reports
Sharing Reports
Integrate scheduled Reports
Exporting via SFTP
Cross-Program Reports
Handling Sensitive Data in Reports
Viewing Report Failures
Maximum Number of Columns Allowed in a Report
FAQs
User Administration
Questions to ask yourself
Locating the User Administration feature
How to work with User Administration
FAQs
Test Environment
What are Test Environments
Locating the Test Environment feature
How to Open a Test Environment
Questions to ask yourself
Test Environment Behavior
PowerClerk Sandbox Instance
FAQs
Tools Menu
My Account
How to use the My Account feature
Questions to Ask
Locating the My Account feature
Lockouts and Password Resets
Setting up Multi-Factor Authentication
Missing, lost, or stolen mobile devices: resetting Multi-Factor Authentication
Disabling Multi-Factor Authentication
Recovery Guidelines for MFA Administrators
FAQs
FormSense
Questions to Ask
Locating the FormSense feature
How to use the FormSense feature
FAQs
Grant Access
Project Grants vs Broad Grants (i.e. "Grant Access")
Questions to Ask
Locating the Project Grant feature
Locating the Grant Access feature
How to use the Grant Access feature
FAQs
Integration Guides & API
ePayments
Questions to ask yourself
How to Integrate with ePayment Provider
How to Set up ePayments on a Form
Managing ePayments
Reporting on ePayments
ePayments in Test Environments
How to add ePayments
FAQ
PowerClerk API
Integrating with the PowerClerk API
Questions to Ask
What is the PowerClerk API?
API Documentation for Developers
What can the PowerClerk API do?
Single Sign On (SSO)
Questions to Ask
PowerClerk SSO Configuration
SAML Config
OIDC Config
IDP Configuration Troubleshooting
FAQs
Integration Guide 001: How to configure an ArcGIS Connector – ArcGIS Implementation
Integration Guide 002: How to configure Electric Power Research Institute’s (EPRI) DRIVE Connect software with PowerClerk
PowerClerk Video Guides
Setting up Roll-up Reports
New User Video Guide
Configuring Forms
Roles and User Administration
Setting up Business Days
Edit Forms - Tutorial #1
Formulas and Advanced Visibility Rules
Milestones
Visualize Workflows
Dashboards
ArcGIS
FormSense
SFTP Automatic Data Import
Calculated Fields
Project Summary
Automation with Formulas in Action Rules
Web Connector Setup
Edit Forms - Tutorial #2
API
Build A Formula
Help Articles
How to Submit a Support Ticket
Understanding Your PowerClerk Program Design
Workflow
Forms
Automations
Communications
Data Fields
Deadlines
Working with Template Tags
How to Find Template Tags
Formula and Deadline Tags
Role Privileges Explained
Data Access
Registration
Project Admin Page
Program Design Privileges
Admin Privileges
PowerClerk Program Launch
Learning Management System (LMS)
Join us for Reflow!
PowerClerk Certifications

Role Privileges Explained

Use Roles to define user permissions, making access simple and clear for efficiently completing tasks.

Roles feature


Questions to ask yourself about Roles:

Who needs to perform work in this program?
What type of work does each person need to be able to do?
What should each Role be able to see and/or edit?

Project Data Access

View Project Data
Allows users to only view but not edit project data in projects they have access to.
 
Edit Project Data
Allows users to edit project data of projects they have access to.

 

Access Breadth

All Projects
Allows users to access all projects within this program.
 
Specific Projects
Allows users to only access projects they have created, been granted access to, or been assigned to.

 

Access Group

Access groups allow Roles to see all projects that are assigned to that group.

 

Self Registration

Allows new users to sign themselves up in this role. Self registration is not allowed for roles with broad access or for roles with program admin privileges.

 

Admin Status

Allows users to access Administrative Forms and view Deadlines that have the Visible to non-admins checkbox unchecked.

 

Project Admin Status

Access Project Admin Page
Allows users to access the Admin Page for projects they have access to.

 

Project Admin Page Privileges
Workflow Status

Can Change Status
Allows users to change the Current Status within the Workflow for any projects they have access to.
 
Change Status Outside Workflow
Allows users to change the Current Status to any statuses in the Program for projects they have access to, even when outside the current Workflow.
 
View Status History
Allows users to view the Status History that is linked on the Admin Page.
 
Edit Reported Status Date
Allows users to edit the reported date that a project entered a specific Status.

 

Forms

View All Submitted Forms
Allows users to view all Forms that have been submitted for a given project.
 
Access Administrative Forms (Formerly Always Available)
Allows users to access Forms that have been configured to be Administrative (see Configuring Forms)
 
Edit Submitted Forms
Allows users to edit any Forms that have been submitted for a given project.
 

 

Project Attachments

Show Attachments Panel
Displays the Attachments panel in the Admin Page for users in Roles with this privilege.
 
Add Project Attachments
Allows users to add attachments to any projects they have access to.
 
Approve Project Attachments
Allows users to Approve or Reject attachments that are uploaded for any project they have access to.
 
Show Attachment Review Button on Forms
Displays the option to Review attachments on Forms the user has access to (must also have Approve Project Attachments enabled).
 

 

Other Information

Change Project Owner
Allows users to change the Project Owner for any projects they have access to.
 
Change Project Assignee
Allows users to change the Project Assignee for any projects they have access to.
 
Assign Project Access Groups
Allows users to assign Access Groups to any projects they have access to.
 
View Project Data History
Allows users to view the Project Data History, linked on the Admin Page.
 
View Project Event History
Allows users to view the Project Event History, linked on the Admin Page.
 

 

Deadlines

Show Deadlines Panel
Displays the Deadlines panel in the Admin Page for users in Roles with this privilege.
 
Set Deadline
Allows users to set Deadlines for any projects they have access to.
 
Mark Deadline As Satisfied
Allows users to mark Deadlines as Satisfied for any projects they have access to.
 
Change Deadline Due Date
Allows users to change the Due Date on Deadlines that have been set for projects they have access to.
 
Pause/Resume Deadlines
Allows users to pause or resume Deadlines that have been set for projects they have access to.
 

 

Communications

Show Communications Panel
Displays the Communications panel in the Admin Page for users in Roles with this privilege.
 
Send Communications
Allows users to send ad-hoc Communications via the Admin Page for projects they have access to.

 

eSignatures

Show eSignatures Panel
Displays the eSignatures panel in the Admin Page for users in Roles with this privilege.
 
Manage eSignature Request
Allows users to Manage eSignature Requests (including changing recipient information and cancelling an active envelope).
 
Start Over eSignature Envelope
Allows users to Start Over eSignature Requests that have already been completed.

 

Admin Page

Show Duplicate Projects Panel
Displays the Duplicate Projects panel in the Admin Page for users in Roles with this privilege.
 
Show Related Projects Panel
Displays the Related Projects panel in the Admin Page for users in Roles with this privilege.
 
Show Project Summary Panel
Displays the Project Summary panel in the Admin Page for users in Roles with this privilege.
 
Show Project Notes Panel
Displays the Project Notes panel in the Admin Page for users in Roles with this privilege.
 
Show Inquiries Panel
Displays the Inquiries panel in the Admin Page for users in Roles with this privilege.
 
Show Authenticated Links Panel
Displays the Authenticated Links panel in the Admin Page for users in Roles with this privilege.
 

 

Program Design Privileges
Workflow

View Workflow
Allows users to view the Workflow of their program.
 
Edit Workflow
Allows users to add, edit, or remove Statuses and Status Transitions in the Workflow of their program.
 
View Status History
Allows users to view the Status History that is linked on the Admin Page.
 
Edit Reported Status Date
Allows users to edit the reported date that a project entered a specific Status.

 

Forms

View Forms
Allows users to view all Forms in their program.
 
Edit Forms
Allows users to edit all Forms in their program.
 

Data Fields

View Data Fields
Allows users to view all Data Fields in their program.
 
Edit Data Fields
Allows users to edit all Data Fields in their program.
 

Program Design

Edit Front Page
Allows users to edit the Front Page of their program.
 
Edit Document Templates
Allows users to edit Document Templates in their program.
 
Edit eSignature Envelopes
Allows users to edit eSignature Envelopes in their program.
 
Edit Incentive Designs
Allows users to edit Incentive Designs in their program.
 
Edit Formulas
Allows users to edit Formulas in their program.
 
Edit Custom API IDs
Allows users to edit Custom API IDs in their program.
 
Edit Communications
Allows users to edit Document Templates in their program.
 
Edit Deadlines
Allows users to edit Deadlines in their program.
 
Edit Automations
Allows users to edit Automations in their program.
 
Edit Project List Columns, Views, and Summary
Allows users to edit Project List Columns, Project Views, and the Project Summary in their program.
 
Manage Content Library
Allows users to add and edit items in the Content Library of their program.
 
Define Connections
Allows users to define Connections in their program.
 

Admin Privileges
Reporting

View Shared Reports
Allows users to view any Reports that have been shared within their program.
 
Edit Reports
Allows users to edit Reports in their program.
 
Edit Cross-Program Report Mapping
Allows users to edit the mapping of a Cross-Program Report.
 

Data Import

Validate Data Import
Allows users to validate a Data Import in their program.
 
Run Data Import
Allows users to complete a Data Import in their program.
 

Dashboards

Edit Dashboard
Allows users to edit Dashboards in their program.
 
Can Share Dashboards
Allows users to share Dashboards in their program.
 

General

Edit Program Info
Allows users to edit the Program Info page in their program.
 
Edit Project Duplicate Config
Allows users to configure Duplicate Checks in their program.
 
Create Test Environment
Allows users to create a Test Environment in their program.
 
View All Submitted Forms
Allows users to view all Forms that have been submitted for projects they have access to.
 
Delay Deadlines
Allows users to extend active Deadlines for projects in their program.
 
Edit Business Day Calendar
Allows users to add, edit, or remove Business Days from the Business Day Calendar in their program.
 
Manage Custom Lists
Allows users to create, edit, and update Custom Lists in their program.
 
View Sensitive Data
Allows users to view Sensitive Data Fields in their program. Multi-Factor Authentication is also required to view Sensitive Data Fields.
 

FAQs

Have additional questions? Contact us to nominate your FAQ and help others find answers to your own questions concerning this feature.

Create A Support Ticket

Not finding your answer here?  Submit a question to our support team at the PowerClerk Ticket System and leverage the PowerClerk team’s expertise.