eSignature Envelopes

You are reading the eSignature Envelope Support Article:

• If you do not have eSignatures on your program, please refer to the guide below to setup eSignature Envelopes.
• If you have eSignature functionality on your program that was created before March 2023, you have Classic eSignatures on your program. Information on maintaining this eSignature type will be found on the Classic eSignature support article.
• Want to migrate to eSignature Envelopes? Contact our support team at the PowerClerk Ticket System to discuss migration options.

Locating the eSignature Feature

Anyone in a Role with the Edit eSignature Envelopes privilege can create an eSignature envelope by opening the PROGRAM DESIGN menu and clicking on eSignature Envelopes:
 

What are eSignature Envelopes?

eSignature Checklist: The Prerequisites to create a new Envelope:

• Data Fields:
• Required: Define a contact field for each signatory, in the Form that is going to contain the eSignature envelope. This can be done through a contact field or a combination of the name data field and email data field.
• Optional: Create a date data field on the backoffice form for each signatory. DocuSign will house the date each signatory completed the envelope in these data fields.
• Document Template:
• Required: Ensure you have created a Document Template with at least one signatory Template Tag. To learn how to set up signatory tags, click on Document Template’s and follow steps 1 and 2 in the “How to set up eSignatures” article. Once you have finished setting up your Document Template, come back to this page to continue setting up your envelope. Please Note We will not be using all the steps in creating our eSignature Envelope from Document Templates.
• Attachments:
• Required: Define an attachment to store the completed Envelope in a backoffice form. Ensure you have defined this attachment before you start configuring your eSignature Envelope.
• Optional: You may define an attachment in a backoffice form to store the certificate of completion from DocuSign.
• Optional: Any attachment(s) or media from the content library may also be included in the eSignature Envelope. Additional attachments or content library media don’t need to be defined in the backoffice form, they can be defined elsewhere like in the application. For example, if the application contains a Single-line diagram that you want to include in this envelope you may add it while creating the envelope.

Please Note: We will utilize a “backoffice” form throughout this example. A backoffice form is used to hold data fields to perform behind-the-scenes automations to set data fields or generate documents. This form does not need to be configured to be seen in any roles or statuses.

How to set up Advanced eSignature Envelopes Step-by-Step

In this tutorial we are going to be configuring an eSignature Envelope to be signed by an Applicant and Administrator of a program. We recommend that eSignatures are requested on an internal facing form after an application has been reviewed and approved.
 

Step 1: Creating the Envelope
 
Anyone in a Role with the Edit eSignature Envelopes permission may create and edit an Envelope. Once you have the prerequisites required for creating an eSignature Envelope, go to the Program Design >> eSignature Envelope. To define a new eSignature Envelope, please click New Envelope.
 

Step 2: Completing the Overview
 
Completing the eSignature Envelope requires filling in the following information in the Overview demonstrated in Figure 3:

(1) Envelope Name: What the name of the entire Envelope will be.
(2) Description: To describe the contents of the Envelope.
(3) Email Subject: Will be what signatories receive in the email subject line. The Email Subject supports the {ProjectNumber} tag. Support for other data fields will be introduced at a later date.
(4) Email Message: The body of the mail that will be sent with the DocuSign link.
(5) Allow wet sign: PowerClerk users can enable wet signs if they choose to. Wet sign is the process of downloading and being able to sign a physical paper document, form or contract with pen or pencil and then uploading the document back to PowerClerk.
(6) Save Combined Document to Attachment: PowerClerk requires users to select the attachment where the completed Envelope will be stored.
(7) Save Certificate of Completion to Attachment: If users created an attachment to save the certificate of completion from DocuSign that may be mapped here.

Please Note: HTML is not supported in Email Message. Support for Template Tags will be added in the future.
 

Step 3: Adding Items
 

PowerClerk requires users to add at least one document to be signed per envelope. Here you can also add additional document templates, other attachments, or media from the content library that you wish to include in the Envelope. You will have to specify what the Item you are adding is, whether it be a Document Template, Attachment or Content Library Item. Any item added here will be part of the completed Envelope that is sent to the signatories.
 
In this example you will see how to add a Document Template with signatory tags. First, click “Add Item” when the “Add an Item” menu appears ensure the Document Template is highlighted, then fill out the label – this will be what the Applicant sees as the title of this item. Select the Document Template with the signatory tag. If you want to save the Document Template (alone) to an attachment, you can specify this here. Keep in mind the combined contents of the envelope will be uploaded to the attachment specified earlier. Click “Ok” when you are done.

After a Document Template Item has been added, PowerClerk gives users the ability to map their tags to PowerClerk Data Fields. In this example we will be routing date template tags to date data fields that have been defined in a backoffice form.

Please Note: If your program has an existing document template with already mapped template tags to PowerClerk data fields, when you add the Document Template, the button “Apply default mappings from template” will appear. Click this button to have PowerClerk apply those mappings to the Envelope. Date template tags do not need to be mapped as they are a DocuSign tag, but in order to have them saved on PowerClerk there must be a PowerClerk data field mapped to it.

Step 4: Signatory Setup and Routing Recipients

(1) eSignature Envelopes allow users to enable routing for the recipients of the envelope. When routing is enabled, there can be an order established on who will receive the DocuSign link first. In order to move the recipients around, you can drag and drop the recipient boxes into the order you wish. Figure 7 demonstrates the Applicant will receive the DocuSign link first, when they have completed signing, it will then be sent to the Administrator. If you do not enable routing, the eSignature request will be sent to all recipients simultaneously.
(2) PowerClerk eSignature Envelopes require users to choose which PowerClerk Data Field will be the source of contact information for each signatory recipient. These Data fields must be defined prior to creating the Envelope. The Data Fields that are currently supported are: a contact field or a combination of a name data field and an email address data field.
(3) Here you will also be able to send a Private Message to each recipient of the DocuSign communication. This message will not have the ability to use data field tags and will only be sent to that recipient.

Please Note: If multiple recipients share the same routing order and contact information when the eSignature envelope is requested, but have different private messages, these messages will be merged. The merged message will be limited to 1000 characters.

Step 5: Save
 
Once the recipients have been mapped and are ready, click Save to save the envelope.
 

How to add an eSignature Envelope to a form:

After an eSignature Envelope has been created, on the Forms page the eSignature envelope will now appear as an element. Drag and drop it into the form and select the Envelope Definition you wish to include.

eSignature Automation Envelopes and Automations

Automations allow you to automatically trigger PowerClerk to perform different actions. One trigger type is eSignature Envelope. Configure this trigger type to a specific eSignature Envelope definition and select the action. Then add the desired Action Rules. For example, you can configure an Automation Trigger to perform various actions the moment a specified envelope has all signatures complete. For more information on different Automation Triggers visit the Automations Support Center article.
 

 
eSignature Envelopes include an Automation Action Rule that when triggered, will automatically send the eSignature Request. Please Note: if the project contains an active eSignature and the action rule is retriggered, it will not create an additional envelope. For more information on different Automation Action Rules visit the Automations Support Center article.

eSignature Envelope Status Page

The eSignature Envelopes Status Page can be located by going to Admin >> eSignature Envelope Status . This page allows admin users to view and manage all eSignature Envelopes that have been initialized on PowerClerk. This page can be filtered by the Envelope Status or the Signature Type.
 
Additionally, Admin can Manage eSignatures from the Status Page. By selecting an envelope, Admin can navigate to the Project’s Landing Pages or manage the request. Visit the section below, on “Managing eSignature Requests” to learn more about resending notifications, updating the eSignature signatory information or cancelling an envelope.
 

Viewing Completed eSignature Envelopes on Project Landing Pages

Once a project has been submitted, users with Admin access to the Admin View page may go to admin view by clicking a project >> Admin . The eSignature Statuses panel will display the status of all eSignature envelopes generated for the given project. This is also available in the view/edit View page.

On the admin page you will also be able to view and download the attachments that were set up in the envelope as shown in the figure below.

Manage eSignature Requests

The Manage eSignature Request button can be found in the Admin Project View page or the eSignature Envelope Status page. This page will be useful if you need to resend eSignature notifications or if you would like to cancel eSignature requests.
 
The Manage eSignature request button can be found in the Admin Project View page, selecting the form the eSignature Envelope request was created in and pressing the Manage Request button. A Manage Request dialog will open, where you can click the Resend Notifications button.
 

 
Resending eSignature Notifications
Resending eSignature notifications will retrigger the notification email currently triggered through DocuSign to address issues with recipients not receiving the initial eSignature request. We recommend resending eSignature notifications as the first measure in addressing missing or delayed eSignatures, the Resend Notifications button is available when clicking the Manage Request button and becomes available once immediately after requesting signatures, and then once every 15 minutes after the initial request has been sent.
 
You can correct contact info for recipients who have not yet signed by updating the relevant contact info fields on the form, then return to the “Manage Request” dialog and using the Resend Notifications button. When notifications are resent, any updated contact info for pending recipients will be applied to the in-flight eSignature request. However, note that updated contact information will not be reflected in the eSignature documents. If you need the changes to be reflected in the eSignature documents, you will need to cancel the eSignature request and create a new one.
 

 
The Resend Notifications button is also available to non-admin roles (e.g. Applicants) easing the burden on utility staff handling customer inquiries as to why their eSignature process has not yet been completed (e.g. because one party may not yet have signed due to a variety of reasons). Please note: If a eSignature process is based upon an applicant’s entry of an Email Address or Contact form element, then the applicant can seamlessly correct contact information on the form and update the in-flight eSignature request using the Resend Notifications button, all without utility staff involvement.

 

Canceling eSignatures
The option to cancel an eSignature envelope (and hence incur an additional eSignature Request upon re-creating the respective eSignature request) requires the sender to choose one of several failure reasons and provides guidance about alternatives to cancelling the eSignature request depending on the cancellation reason. To cancel an eSignature that has already been sent go to that project’s admin page, please click on the Manage Request button for the respective eSignature on the form. Then click the dialog option Other Options Shown below:
 

 
This will reveal the Cancel eSignature Request dialog requiring to choose one of several pre-formatted options which will provide further guidance on how to address common scenarios when considering the cancellation of an eSignature request:
 

 
Once you are confident all other options have been exhausted, please use the Cancel All Documents (or Cancel Incomplete Documents on Merged Documents) button to proceed with the cancellation. Each email associated with the eSignatures will receive an email informing them the eSignature request was voided. Additionally, you can re-request eSignatures from this same spot again by requesting a new eSignature envelope via “Preview Document” >> “Request Signatures” as outlined above.
 
Please note: PowerClerk charges for eSignatures based on the number of envelopes sent. Each unique set of recipients translates to one envelope. If all documents being signed have the same recipient (or group of recipients), they can be combined into a single envelope.
 
If changes or corrections are made to a document before any signatory has signed (e.g., correction to email address) the envelope is still valid, however, envelopes that are canceled and then re-sent will also incur an additional envelope charge against your program’s eSignature envelope allotment.
 
The eSignature Cancel eSignature Request process allows to submit feedback and we will analyze gathered feedback and try to address commonly raised issues to refine and further improve this process.
 

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