PowerClerk Support Center

The Program Info page lets you configure the information your program participants see when clicking on the SUPPORT link in the main navigation bar of PowerClerk:

Program Info

Figure 2: Program Info

You can configure the information to be displayed in the Program Info dialog:

Program Info configuration

Figure 3: Program Info configuration

Note: the SUPPORT CENTER tab is reserved for Program Designers and Administrators only. Your applicants and non-administrator access users will only have the option for the SUPPORT tab.

Notification Banners

The Program Info menu also allows you to configure and enable a Notification Banner to communicate important messages to your program users, or notify your users of a program-wide warning:

Figure 4: Notification Banner

You can also add links to your message using the following pattern: [Label](Link) e.g. [Our new PowerClerk program](https://der.powerclerk.com/MvcAccount/Login).

Please note that you can also select the background color of your notification banner to indicate whether your banner is a notification, a warning, or an error as shown in Figure 5:

Figure 5: Banner styles – Information, Warning, Error

Other Support Settings

Section “Other Support Settings” allows you to define a contact email addresses for “MFA Support Message” and “Notification Email”:

Figure 6: Other Support Settings

MFA Support Message: Configure the text that will be displayed on the login page for users who request help with Multi-Factor Authentication.
Notification Email: Configure the email address that will be used to notify agency administrators about events that require their attention relating to background operations.

Usage Info tab

The Usage Info tab allows you to retrieve information on Submitted Applications, DocuSign Envelopes, and ePayments for the specified data range:

Figure 7: Usage Info tab

FAQs

Have additional questions? Contact us to nominate your FAQ and help others find answers to your own questions concerning this feature.

Create A Support Ticket

Not finding your answer here? Submit a question to our support team at the PowerClerk Ticket System and leverage the PowerClerk team’s expertise.

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